Privacy Policy
Last updated: 20 Oct 2025
This Privacy Policy explains how Sorano Apps Limited (“we”, “our”, “us”) collects, uses, and shares information when you use our mobile apps, games, websites, and related services (“Service”).
1. Information we collect
- Device and app information (device model, OS version, app version, language, country/region, crash and performance data).
- Identifiers for analytics/ads (for example IDFA/GAID) when the platform settings allow.
- Usage information (features used, session data, in-app events) to improve the Service.
- Purchase information related to in-app purchases (product ID, transaction status). Payments are processed by the app stores; we do not receive full payment card data.
- Contact information and message content you choose to send us (for example, when you email support).
2. How we use information
- Provide, operate, maintain, and improve the Service.
- Personalize non-sensitive aspects of the experience where applicable, and show ads (including non-personalized ads depending on platform settings).
- Process in-app purchases and deliver digital content.
- Monitor performance, fix bugs, and prevent abuse and fraud.
- Communicate with you, including responding to inquiries and support requests.
- Comply with applicable laws and enforcement requests.
3. Sharing of information
- With service providers that support analytics, crash reporting, ads mediation, and infrastructure, bound by confidentiality obligations.
- With platform operators (e.g., Apple, Google) as needed to process purchases, app distribution, and compliance.
- With authorities or third parties when required by law or to protect our rights, users, or the Service.
- In connection with corporate transactions such as merger, acquisition, or asset transfer.
4. Ads and tracking controls
Depending on your device and platform, you can reset or limit ad identifiers or choose “Limit Ad Tracking/Ask App Not to Track.” Some apps may provide in-app consent dialogs or settings to manage ads or analytics.
5. Data retention
We keep information for as long as necessary to provide the Service, resolve disputes, and meet legal obligations, after which we delete or anonymize it.
6. Children
Our Service is not directed to children where parental consent is required for data processing under applicable law. If you believe we have collected information from a child in violation of law, contact us to request deletion.
7. Security
We implement reasonable administrative, technical, and physical measures to protect information. However, no method of transmission or storage is completely secure.
8. International data transfers
We may process and store information on servers and with providers located in various countries. Where required, we apply appropriate safeguards to such transfers.
9. Your rights and choices
Subject to applicable law, you may have rights to access, correct, delete, or object to certain processing. To exercise these rights, contact us using the email below. You may also manage certain settings on your device or platform account.
10. Changes to this Policy
We may update this Policy. We will post the updated version with a new “Last updated” date. Continued use of the Service after changes means you accept the updated Policy.
11. Contact
Sorano Apps Limited