AI Safety
Last updated: 31 Jul 2026
This page describes the general safety approach used for AI-enabled conversational features provided by Sorano Apps Limited. Specific features may vary by app, platform, region, and availability.
1. AI disclosure
AI-generated responses are produced by software, not by a human. Where an app includes AI conversational features, the app identifies them so users understand that they are interacting with an automated system.
AI responses may be inaccurate, incomplete, inappropriate, or unavailable. They should not be treated as medical, mental-health, legal, financial, or other professional advice.
2. Self-harm and suicide safety response
Where supported, our conversational features screen messages for indications of a current risk of self-harm or suicide involving the user or someone close to them.
When such a risk is detected, the app may pause its normal flow and display safety information and crisis-support resources instead of a normal AI response.
The screening process is a safety measure, not a clinical assessment or diagnosis. It may fail to detect some risks or may activate when no immediate risk exists.
3. Crisis-support information
Where supported, crisis-support resources may be selected using the device country or region setting. Location permission is not required for this process.
If a country-specific resource is not available, the app may direct users to an external directory that helps locate crisis-support services by country or region.
If you or someone else is in immediate danger, contact the emergency services for your current location immediately. Do not rely on an AI app for emergency assistance.
4. Reporting harmful or inappropriate responses
Where an in-app reporting option is available, users can report an AI response for review. Reports may be used to investigate safety issues, misuse, or technical problems. Users may also contact us at the email address below.
5. Safety data and privacy
We may maintain aggregate counts of how often a safety notice is displayed. We do not intentionally attach chat text, profile information, generated content, or custom personal details to that count.
Information submitted to AI-enabled features may be processed on the device or by an external AI or cloud provider, depending on the app, device, region, and availability. For more information, see our Privacy Policy.
6. Limits of AI safety systems
No automated system can identify every harmful situation or guarantee a safe or accurate response. Our AI features do not provide emergency response, diagnosis, treatment, or continuous monitoring.
7. Contact
Sorano Apps Limited